User Experience Review Questionnaire ==================================== The following questions are meant to serve as a kickoff for your User Experience Review. Please answer them in as detailed a manner as possible, keeping in mind there will also be an opportunity to explain things over the phone as well. You don't have to answer all of them, though the more info we have the better your review will be. After you are done, please send a copy to . We'll review the answers and prepare the kick-off invoice as well as begin to make arrangements for our initial phone call. Thanks again! General Information ------------------- * What is the name of your company? * The website URL? * Who is main person we are to work with? Their contact info? * What does your company do? Website Information ------------------- * What is the purpose of your website? * What do visitors do on this site? * What do you want them to do? * How do you measure the success of the website? * How will you measure the success of this review? * Do you have internal employees who work on the site? * What user tasks would you like us to focus on during the review? * If there are any members-only areas of the website you want covered in the review, do you have a demo account we can use? (If you'd rather give this info over the phone that's fine, too.) * What do you think you are doing right? wrong? * Are there any limitations (technical or otherwise) you think we should be aware of? * Do you sell to a global market? National? Local?